Privacy Policy

A LEGAL DISCLAIMER

This policy describes how Redwood Heritage (“we”, “us”, or “our”) collects, uses, and protects your personal data. It also explains your data protection rights, including your right to object to certain types of processing. More information about your rights and how to exercise them is set out in the “Your Rights” section below.

Website: www.redwoodheritage.co.uk

How We Use Your Data

We may use your personal data to:

Provide and manage our property development, sales, and consultancy services.
Communicate with you regarding properties, services, or opportunities we believe may be of interest.
Conduct necessary checks related to your identity, residency, or suitability in accordance with applicable law.
Respond to enquiries, process applications, or manage contracts.
Comply with legal obligations and pursue our legitimate interests.
Send marketing communications where you have given consent.

We will only share your personal data with third parties when necessary to deliver our services, fulfil legal obligations, or where we have your consent.

Information We Collect

We may collect information you provide directly, such as:

Name, contact details, date of birth, and identification documents.
Previous addresses, financial information, and credit history where relevant.

We may also collect information automatically through our website, including:

IP address, browser type, device information, and browsing behaviour.
Pages visited, interactions with content, and other analytics data.

Third-Party Information

We may receive information from third parties such as:

Property portals or social media platforms when you interact with our services.
Financial advisors, mortgage brokers, solicitors, or other professional service providers relevant to our work.
Previous landlords, referencing companies, or property management services as required.

Call Recording

Where applicable, calls to our offices may be recorded for legitimate business purposes, such as:

Responding to queries or complaints.
Monitoring and improving service quality.
Legal compliance and record-keeping.

Call recordings are stored securely and handled in accordance with data protection law.

Cookies and Similar Technologies

We use cookies and similar technologies to:

Enable essential website functionality.
Analyse website usage to improve performance and user experience.
Personalise content and provide optional features.
Deliver relevant advertising, where consent is given.

You can manage or withdraw consent for cookies via your browser settings. For more information, see www.allaboutcookies.org and www.youronlinechoices.eu.

How We Share Your Data

We may share your personal data with:

Professional advisors, including solicitors, accountants, and surveyors.
Service providers necessary for property management, maintenance, or sales processes.
Marketing platforms and software providers with your consent.
Government authorities or law enforcement where legally required.

We do not sell your data to third parties.

Data Retention

Personal data related to contracts or transactions is retained for up to 10 years.
Marketing data is retained until you withdraw consent.
Records of your marketing preferences are kept indefinitely to respect future requests.

Your Rights

You have the right to:

Access and correct your personal information.
Request deletion or restriction of your data.
Object to processing, including marketing communications.
Withdraw consent at any time.
Request data portability.
Complain to the Information Commissioner’s Office (ICO) if you believe your data is not being processed lawfully.

If you are under 18, parental or guardian consent is required to provide personal information.

Data Security

We take appropriate technical and organisational measures to protect your data. However, transmission over the internet cannot be guaranteed to be 100% secure.

External Websites

Our website may contain links to third-party sites. This privacy policy only covers data collected by Redwood Heritage.

For questions about this policy or to opt out of direct marketing, please contact us at:

Email: stephanie@redwoodheritage.co.uk